Why unified communications could play a major role as businesses transition to hybrid working 

In the aftermath of the COVID-19 pandemic, many businesses are choosing to either transition to hybrid office models. or remain working in hybrid roles. Unified communications could be one of the key factors in ensuring that hybrid working is as effective as possible. 

So, without further ado, let us take a look at why unified communications could play a major role as businesses transition to hybrid working. 

Unified communications (UC) ensures consistency which increases profits. 

Every business wants to be perceived as robust and consistent and unified communications is one way to ensure that this is the message that comes across to your customers. Using phone systems as an example, a unified communications system guarantees that each person that contacts your business gets the same experience. With unified communications you can customise your phone system as often as needed to make sure that the caller experience is as positive as can be. 

With consistency comes profits. Word of mouth is a powerful marketing tool  and customers are more likely to recommend your business if their experience with you has been consistently good. 

Seamless collaboration. 

Unified communications offers the potential to exchange details and monitor knowledge more quickly and easily than with traditional systems. As it seems increasingly likely that the future of work will be flexible, businesses need systems in place to enable them to achieve their full potential wherever they may be. 

It’s estimated that video conferencing will soon replace traditional meetings, making collaborative team working all the more important. Using unified communications increases collaboration and teamwork in a way that is smooth, simple, and allows employees to efficiently do what they need to do. 

Onboarding new employees. 

Unified communications and hybrid working opportunities act as a huge incentive when thinking about hiring new employees. As more graduates and young people enter the workplace, they will expect technology to be fast, accessible and on-demand. With unified communications you can ensure that all new employees get this experience. 

Another benefit of unified communications is that it works out less expensive and time-consuming when it comes to training new employees. Instead of having to make multiple accounts and spend hours trawling through websites and different platforms trying to explain how they work, you’ll only need to access one platform and will be able to train them relatively quickly in comparison.

Unified communication is more cost-effective than traditional software options. 

While the upfront cost of unified communications may not appear to be much of a money-saver, when you compare it with the individual costs of things like IT maintenance, hardware costs, video web conferencing, and the many other platforms necessary to running a business, in the long term you’ll save yourself a fortune. Not only this, but your cost will be the same each month, allowing some consistency when it comes to budgeting. 

So, why could unified communications play a major role as businesses transition to hybrid working? 

Unified communications ensures consistency, which guarantees positive customer experience, and drives profits. Not only this, but it also promotes seamless collaboration, reduces business overheads, and improves the overall efficiency of day-to-day hybrid working.